Terms & conditions

Please read with understanding before using our services

Once you have selected your order from the Cuisines menu you will be given the opportunity to submit your order by clicking on “Add to cart” button.

** Please note it is important that you check the information that you enter and correct any errors before clicking on the “Complete Purchase” button since once you click on this input errors cannot be corrected.

On receipt of your order,cake.studio will begin processing your order and we will send a message on the final page that your order has been received and sent successfully to the seller. 

You have the right to cancel any order in 60 minutes maximum from the moment of placing the order on our platform.

cake.studio informs the user about the promotions, which take place in the user’s area and from which the user may benefit, by emails, SMS, WhatsApp or any other social communications available cake.studio does not share the user information with the third party companies - the phone number may be shared with the seller and/or delivery company, in order to provide a faster and correct delivery.

For the user to connect to the services, which require a membership of cake.studio, the user must enter the user name and password. This process is called “login” or ”create account” to cake.studio.

By filling a complete form of information as required and by doing that the user agrees to share all information he inputs to the form and uploaded to the platform of cake.studio.

By using this platform, you as user warrant that any personal information provided by you is true, accurate, current and complete in all respects and that you will notify us immediately of any changes to your personal information by updating your member profile on the platform or by contacting us, you agree not to impersonate any other person or entity or to use a false name or a name that you are not authorized to use.Members' passwords should be kept confidential at all times, and must not be shared or disclosed to anyone.
You are responsible for all activities and orders that occur or are submitted through your membership. If you know or suspect that someone has knowledge of your password, then you should contact us immediately. 

cake.studio may temporary suspend or completely cease the system operation at any time. cake.studio shall not have any responsibilities against the members of cake.studio platform, application, or any third parties due to the temporarily suspension or completely cessation of the system operation. cake.studio does not warrant that its services shall be provided on time in a secure and complete way, the results obtained from the services shall be correct and reliable, and that the service quality shall meet the expectations. cake.studio has the right to back-up and delete all or some of the files, messages which are provided by the members during the use of services for some periods deemed suitable by cake.studio. cake.studios hall not be held responsible for back-up and delete processes. cake.studio has the ownership and copyrights arising from the ownership of the information, documents, software, designs, graphics, logo in all languages and etc. which are produced by itself and/or bought from outside. 

Reviews are approved based on the following criteria:

RELEVANCY

Reviewers must have had an experience with the seller firsthand.

ACCEPTABLE CONTENT

cake.studio are not obligated to approve reviews on the platform. A subset of the potential reasons for rejection are:Offensive Language: Profanity, abusive, racist, and hate language is not tolerated in our interactive sections.

IRRELEVANT OR NON-INDICATIVE CONTENT

Discrimination based on the grounds of religion, race, gender, national origin, age, marital status or disability.References to illegal activity or uncorrelated references towards society’s traditions and values.Conflicts of interest: Competing sellers are not allowed to post negative reviews. Violation of this might result in permanent removal from our platform.

Allegations of health code violations.

Outdated and obsolete information

NOT ENDORSED

Reviews are not endorsed by cake.studio, and do not represent the views ofcake.studio, our parent companies, our sellers.cake.studio does not assume liability for any review or for any claims, liabilities or losses resulting from any use of our sites, or information on our platform.

OWNED BY cake.studio

Reviews are owned by cake.studio exclusively in perpetuity. We have the right to reproduce, modify, translate, transmit, and/or distribute all materials relating to reviews.cake.studiois under no obligation to pay the author or anyone else for their reviews. 

You agree that the consequences of commercial use or re-publication of content or information of cake.studio may lead to serious and incalculable monetary compensation that may not be a sufficient or appropriate remedy and that cake.studio will be entitled to temporary and permanent injunctive relief to prohibit such use.

During any products delivery made by cake.studio delivery channels, if the client is not available in the address specified in the system, the products ordered by the client shall not deliver to anywhere else.Within the framework of such a case, the member must accept all legal responsibilities arising from ordering a product to an address where he/she does not exist.

1. Customer can choose between different payment methods provided on cake.studio platforms, which are currently the following: local debit cards, Visa and Master credit cards.

2. cake.studio reserves the right to provide other payment methods or to no longer offer certain payment methods.

3. Customer bindingly chooses the payment method when placing the respective order, provided that the customer chooses an online payment method, the payment will be processed by an external online payment provider cooperating with cake.studio.

4. Card data will be stored for future orders by the external online payment providers, on the condition that the customer has given consent to the storage and future usage.

5. Customer is obliged to ensure enough cover of the respective account or, when using credit card, to use the credit card only within the card transaction limit. Customer must refrain from causing unauthorized debit charge backs. 

* To be a member of the platform of cake.studio, first-of-all it is required that you fill in the registration form and then agree and undertake to comply with the provisions of the user agreement for cake.studio.

By filling in and ratifying the registration form or getting any services or ordering a product using this platform, the user agrees to be bound by the user agreement of cake.studio.

* You are responsible for making all arrangements necessary for you to have access to the platform. You are also responsible for ensuring that all persons who access the platform through your Internet connection are aware of these platform terms and that they comply with them.
By viewing, using, accessing, browsing, or submitting any content or material on the platform, you agree to these Terms of Use as a binding legal agreement between you and cake.studio, without limitation or qualification.

The term "You" shall refer to any person or entity, who views, uses, accesses, browses or submits any content or material to the platform. If you do not agree to these Terms of Use, then you may not use the platform.

cake.studio reserves the right to modify these Terms of Use at any time without prior notice. You agree that each visit you make to the platform shall be subject to the then-current Terms of Use, and continued use of the platform now or following modifications in these Terms of Use confirms that you have read, accepted, and agreed to be bound by such modifications.

The terms and conditions apply to cake.studio platform and its associated applications on iPhone, iPad iOS, Android, and mobile platforms 

cake.studio allows its members who agree to the agreement to order from the sellers via its online platform.

cake.studio provides you with an easy way to deliver your orders to the kitchens displayed on the online platform.

The purpose of this platform is to provide a simple and convenient service to customers and link them to the sellers that can provide external services. Interactive menus allow customers to choose their favorite orders and cuisines in an easy and fast way.

We have created the platform to be a comprehensive electronic complex for sellers, and cake.studio is a commercial electronic platform for delivering sellers orders through the Internet

The cake.studio platform does not produce or interfere in any way in the production, manufacture or preparation of any product that is produced in seller’s kitchens, and what this market provides via the Internet to users is only providing the ability to search and find local kitchens participating in the platform, which You supply and deliver products to their addresses and ordering through them. These kitchens are solely responsible for complying with the laws, regulations standards and standards applied in the country, such as those related to the preparation, sale, marketing and safety of food.

However, it is very important for users to understand that cake.studio does not, in any way and independently, confirm the approval and commitment of seller-kitchen’s products, ingredients, or quality of any products, or that the seller-kitchen adheres to the laws and regulations in force for the preparation of products as this responsibility rests with the seller-kitchen alone.

cake.studio does not, in any way, guarantee the quality and quality of any product, or that food is inconsistent with applicable laws and regulations, nor does it guarantee that the list of products displayed on the platform matches what is actually offered to users.

cake.studio shall not be obligated or responsible for any product or service provided by seller-kitchens that are unhealthy, cause injury or are unacceptable to buyers, or that do not meet buyers' expectations in any way.

The buyers are solely responsible for ensuring that the delivery addresses are correct, andcake.studioshall have no obligation or liability for any wrong addresses. 

During the use of the services of cake.studio, the member accepts and undertakes:

The information in the registration form is correct; in the conditions that this information is required the member is the only responsible for any losses which may arise from any misinformation or inadequate information (ex. forgetting the password); and in these cases his/her membership may be terminated.

The member is the sole responsible for all personal ideas, opinions, statements set forth by the member while using the services of cake.studio,all the files uploaded to cake.studio and the personal information sent, and that in no way cake.studio shall be held liable for these files, not to access any services provided in cake.studio unauthorized and in any way other than the one identified by cake.studio; not to change the software in any way; not to use the software which is identified as being changed; and to indemnify cake.studio for all material and moral losses in the event the member does not comply with the aforementioned articles, cake.studio shall not be responsible for any damages which may arise from reading of data belonging to any members by any unauthorized people, not to send any messages which are threatening, immoral, racially and contrary to the Laws of Saudi Arabia and international agreements, any correspondences, titles, nicknames posted to the context shall not be contrary to the rules of public morality, good manners and laws, not to harass and/or threaten other users, or any of cake.studio live chat personnel, not to act in a way affecting the use of services by other users, not to post, print, distribute, circulate any amoral, inappropriate and unlawful materials and information which may give harm to the names of any people or institutions, not to advertise, sell or offer to sell any products or services, engage in any activities such as survey, competition or chain letter, not to send any information or programs which may give harm to the information or software in the computers of other users,
All of the records or materials obtained by using the services of cake.studio are within the consent of the user; the user shall be absolutely responsible for any damages, loss of information or other losses caused by them in the user’s computer; the user shall not demand any compensation for any losses arising from the use of the service, not to use the services ofcake.studio for any commercial and advertising purposes without obtaining the consent of cake.studio cake.studio may monitor all system at any time or continuously.

cake.studio may use its system for commercial purposes, not to mail any information which is forbidden legally and circulate any mails which do not have authorization to be sent such as chain mail, malicious software, etc., not to record and misuse any personal information belonging to others, The member himself/herself is responsible for all kinds of acts made under the “username”, The clients must pay the service fee which is notified previously at the time of delivery of products; otherwise the products shall not be delivered to the clients. not to access the site or services using a third-party's account/registration without the express consent of the account holder; not to use the platform for illegal purposes; not to commit any acts of infringement on the platform or with respect to content on the platform; not to use the platform to engage in commercial activities apart from sanctioned use of cake.studio services; not to copy any content, including, but not limited to shop menu content and third-party reviews, for republication in print or online; not to create shop reviews or blog entries for or with any commercial or other purpose or intent that does not in good faith comport with the purpose or spirit of the platform; not to attempt to gain unauthorized access to other computer systems from or through the platform; not to interfere with another person's use and enjoyment of the platform or another entity's use and enjoyment of the platform; not to upload or transmit viruses or other harmful, disruptive or destructive files; and/or not to disrupt, interfere with, or otherwise harm or violate the security of the platform, or any services, system resources, accounts, passwords, servers or networks connected to or accessible through the site or affiliated or linked platforms (including those of our shop partners).

All users who are minors in the jurisdiction in which they reside (generally under the age of 18) must have the permission of, and be directly supervised by, their parent or guardian to use the website. If you are a minor, you must have your parent or guardian read and agree to this Agreement prior to you using the platform.
Credit or Debit cards used in placing orders through the online payment gateway on cake.studio platform or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction. 

cake.studiomay terminate this agreement unilaterally at any time.

Once your order has been accepted, this represents an agreement between you the customer and the seller-shop-kitchen. The shop has sole responsibility for this order. If you have chosen to pay with credit or debit card on the Platform, then the transaction is processed by cake.studio as agent of the shop. Delivery charges are calculated per order and based on the policy of the individual shop. Any delivery charges or any other fees will be displayed clearly in your Order Summary.

Debit / Credit Cards: Please read the following terms of use and disclaimers carefully before using Debit / Credit Cards:You may cancel the order if the delivery time exceeded the shop’s delivery final confirmed date; then your paid amount will be refunded back to your account.The customer order cancellation is limited to a maximum time of 30 minutes from the moment of placing the order.The customer refund procedure might take 7-14 working days to process on the Debit /Credit Cards bank payment gateway. The customer must follow on with the bank in case of any delay in crediting back the customer’s account with the amount previously paid by the customer. We will send an email to the customer that contains a printout of the refund advice printed from Debit / Credit Cards bank payment gateway as reference in case the customer wants to revise the bank with.Customers using the Debit / Credit Cards facility are requested to be available on their respective contact numbers.The customer would be reimbursed by cake.studio in case the shop faced the inconvenience of a missing item (Reimbursement applicable only for the missing item and is subject to the seller-shop own reimbursement policy).Credit or Debit cards used in placing orders through the online payment gateway on cake.studio platform or applications must belong to the user. Otherwise, the user must attain the legal permission from the card owner to perform the transaction.The customer is entirely liable for placing an order using the Debit / Credit Cards facility after carefully reading all the terms & conditions. 

In the disputes which may arise in relation to this agreement, the member agrees, states and warrants that any bookkeeping entry, microfilm, microfiche and computer records constitute a valid, binding, absolute and exclusive evidence; this article has the characteristics of an evidential contract, and that the member waives in advance all kinds of objections to the specified cake.studio records and the right to tender an oath in relation to the fact that these records are kept in due form.

These platform Terms shall be governed by and construed in accordance with the law. Disputes arising in connection with these platform Terms (including non-contractual disputes) shall be subject to the exclusive jurisdiction of the courts.

If any part of these Terms of Use is deemed unlawful, void or for any reason unenforceable, then that provision shall be deemed severable from these Terms of Use and shall not affect the validity and enforceability of any of the remaining provisions of these Terms of Use. No waiver by us shall be construed as a waiver of any preceding or succeeding breach of any provision.

cake.studio grants you a permission (which may be revoked at any time for any reason or no reason) to view the platform and to download, email, share via social networking or print individual pages from the platform in accordance with these Terms of Use and solely for your own personal, non-commercial use, provided to you, do not remove any trademark, copyright or other notice contained on such pages. No other use is permitted.

*You may not, for example, incorporate the information, content, or other material in any database, compilation, archive or cache. You may not modify, copy, distribute, re-publish, transmit, display, perform, reproduce, publish, reuse, resell, license, create derivative works from, transfer, or sell any information, content, material, software, products or services obtained from the platform, except as specifically noted above.Except as specifically authorized by cake.studio, you may not deep-link to the platform for any purpose or access the platform manually or with any robot, spider, web crawler, extraction software, automated process or device to scrape, copy, or monitor any portion of the site or any information, content, or material on the platform. cake.studio reserves all its statutory and common law rights against any person or entity who violates this paragraph. You may not link or frame to any pages of the platform or any content contained therein, whether in whole or in part, without prior written consent from cake.studio. You may become a "fan" of the platform or share links to the platform via social networking technology reference on the platform. Any rights not expressly granted herein are reserved. 

The content on the platform ("cake.studio Content") and the trademarks, service marks and logos contained therein ("Marks") are owned by or licensed to cake.studio, and are subject to copyright and other intellectual property rights under Saudi Arabia and international conventions. cake.studio Content, includes, without limitation, all source code, databases, functionality, software, platform designs, audio, video, text, photographs and graphics.

All cake.studio graphics, logos, designs, page headers, button icons, scripts and service names are registered trademarks, common law trademarks or trade dress of cake.studio in Saudi Arabia and/or other countries. cake.studio's trademarks and trade dress may not be used, including as part of trademarks and/or as part of domain names, in connection with any product or service in any manner that is likely to cause confusion and may not be copied, imitated, or used, in whole or in part, without the prior written permission of cake.studio.
cake.studio Content on the platform is provided to you "AS IS" for your information and personal use only and may not be used, copied, reproduced, distributed, transmitted, broadcasted, displayed, sold, licensed, or otherwise exploited for any other purposes whatsoever without the prior written consent of the respective owners.Provided that you are eligible to use the platform, you are granted a limited license to access and use the platform and the cake.studio content and to download or print a copy of any portion of the cake.studio content to which you have properly gained access solely for your personal, non-commercial use. cake.studio reserves all rights not expressly granted to you in and to the platform and cake.studio Content and Marks. If you download or print a copy of the cake.studio content for personal use, you must retain all copyright and other proprietary notices contained therein.You agree not to circumvent, disable or otherwise interfere with the security related features of the platform or features that prevent or restrict use or copying of any cake.studio content or enforce limitations on use of the platform or the cake.studio content therein. 

By posting contributions to any part of the platform, you automatically grant, and you represent and warrant that you have the right to grant, to cake.studio an irrevocable, perpetual, non-exclusive, transferable, royalty-free, fully-paid, worldwide license to use, copy, publicly perform, publicly display, reformat, translate, excerpt (in whole or in part) and distribute such contributions for any purpose, commercial, advertising, or otherwise, on or in connection with the website or the promotion thereof, to prepare derivative works of, or incorporate into other works, such contributions, and to grant and authorize sub licenses of the foregoing. cake.studio has the right, in our sole and absolute discretion, to (i) edit, redact or otherwise change any contributions, (ii) re-categorize any contributions to place them in more appropriate locations or (iii) pre-screen or delete any contributions that are determined to be inappropriate or otherwise in violation of this Agreement. 

To the extent permitted by law,cake.studio provides this platform and content on an "as-is" and "as available" basis and we make no representation or warranty of any kind, express or implied, regarding the content or availability of this platform, or that it will be timely or error-free, that defects will be corrected, or that the platform or server that makes it available are free of viruses or other harmful components.Subject to the previous paragraph, neither cake.studio nor cake.studio directors, officers, agents, employees or contractors shall have any liability for any direct, indirect, special or consequential losses or damages (including without limitation, damages for loss of business or loss of profits), arising in contract, tort or otherwise from the use or inability to use this platform.Nothing in these terms shall exclude or limits liability for death or personal injury resulting from our negligence or that of our agents or employees.

You agree to indemnify and hold cake.studio, its parents, subsidiaries and affiliates, owners, agents, officers, directors, or other employees harmless from any claim, demand, or damage (whether direct, indirect, or consequential), including reasonable attorneys' fees, made by anyone in connection with your use of the platform, with your submissions, with any alleged infringement of intellectual property or other right of any person or entity relating to the platform, your violation of these Terms of Use, and any other acts or omissions relating to the platform.

The information, content, products, services and materials available through the platform (whether provided by cake.studio, through you, through other users or other associate parties / third parties) including, without limitation, Cake & Sweet etc. orders, presentations, text, and photographs.
The graphics, audio files, video and links are provided "as is" and as available without warranties of any kind, express or implied, to the maximum extent permitted by law. cake.studio disclaims all representations and warranties, express or implied, including but not limited to guarantees of marketability, fitness for a specific purpose, ownership, non-infringement, freedom from computer viruses, and implied warranties arising from the context of the transaction or the context of performance.