Refund Policy

It is sad to cancel your order, but your satisfaction is our pleasure therefore you are kindly required to notify us in 1 HOUR maximum from the moment of your order completion via WhatsApp or Email. If your request is accepted, we will start processing the refund in 14 working days via same card used in the purchase process, bank could deduct the card commission according to the bank policy. OR we will generate the refund via credit slip if you choose yes to this outstanding option.
The good thing is there will be no expiration date for the credit coupon, and you can apply the coupon one time to your next purchase on our platform.

Please inspect your purchase upon receipt and if the product is defective or damaged or if you received the wrong item, please don't receive it and return it with the same driver, contact us immediately with some event photos to reason the returning and so that we can evaluate and correct the problem.

If a complaint is NOT filed immediately at the event of delivery time, we will not be responsible for a full refund or replacement of a new item due to many factors that can affect the quality, taste, and overall presentation of the product. Part of the amount could be refunded only depending on the case basis if not replaced with new order.